•Generous pay! •Flexible Scheduling! • Sign on bonus! •Benefits include Paid Vacation, discounts, supplemental insurance, and more. •Newly licensed encouraged to apply!
CONCIERGE DEPARTMENT
It is very important that our customers receive a CONSISTENT,
QUALITY EXPERIENCE every time they call or arrive. Clients are your number one
focus! Communication and professionalism go hand in hand and having effective
and professional communication skills with the client only proves our level of
professionalism.
JOB DESCRIPTION FOR CONCIERGE TEAM
At eDen our front desk staff work for the service providing
Family Members. It is your job to ensure their well-being. Our concierge staff
provides the first impression our clientele will receive when they come home to
eDen. The first step to providing wonderful assistance to our technicians is to
offer more than excellent service to our clients. It is very important that
your energy is put into greeting or speaking with clients (on the phone or in
person), making sure the front rooms are neat and tidy, providing assistance
with retail choices or appointment selections, and guaranteeing our guests
leave after experiencing a positive experience.
Your job duties entail, but are not limited to:
1. Establishing client comfort. 2. Answering 2 line phone
system 3. Scheduling appointments in a manner that allows our schedule to move
smoothly 4. Educating yourself on product and being able to compile an order
when necessary 5. Confirming appointments (EXTREMELY IMPORTANT) 6. Pulling
returning client paperwork and assembling new client paperwork for the day. 7.
Running accurate daily reports 8. Making clients aware of specials or
promotions on services or product 9. Laundry and dishes 10. Overall cleanliness
of the salon/spa 11. Any prep/cleaning duties needed by service providers to
ensure client appointments run on time.
Dress Code: Eden Health Spa & Salon requests that its
Family Members dress trendy and fashionable. It is important that Family
Members dress appropriately at all times. We believe that dress attire is the
expression of eDen. Please use good judgment when selecting what to wear to
work, avoiding clothes that are wrinkled, revealing, excessively baggy, too tight,
ripped, torn, frayed, or otherwise considered unmanaged. You should look
trendy, stylish, and professional. Eden Health Spa & Salon reserves the
right to send Family Members home to change their clothes if an outfit is
deemed inappropriate by any member of the management team. If you select
clothing that will compliment your position and not distract from it, you will
always be dressed for success. Your outfit should predominately be black, grey,
and/or white. Hair and makeup (if applicable) should be fixed and
representative of a high-end salon/spa. Some articles of clothing be avoided:
Shorts (Front Desk and Salon), Immodest/see through material, Low-cut blouses
or skirts that are excessively short or with high slits, Undergarments and tank
tops that are not fully covered, Bare feet, Flip-flops or open toed
sandals/shoes are strictly prohibited as it is a safety hazard.
